Social distancing & safety at Optikal Opticians

As per official government guidelines, we have now reopened our practices for routine eyecare. Your visit here will now be different to what you’ve previously been familiar with, as we’ve put new rules and guidelines in place to ensure we are all protected from the risk of COVID-19.

Our services and patient access

  • We are providing our full range of services now, including eye examinations and our Optomap and OCT retinal scans, which can all be carried out with a safe distance between optometrist and patient.
  • To effectively comply with social distancing guidelines, we will only permit a limited number of people to enter the practice at any one time.
  • There will also only be two members of staff working at any one time in our practices.

Booking your appointment

  • We will be seeing patients on an appointment only basis. Please call us first or contact us online to book a time slot.
  • Before your appointment, one of our opticians in London will contact you for a pre-assessment. They will check to see if you are showing any signs of having COVID-19. If you are exhibiting symptoms, you will have to wait your symptoms have gone to reschedule your appointment. If you are not exhibiting symptoms of COVID-19, one of our members of staff will explain exactly what you can expect when you come to see us.

Your visit

  • We will be carrying out rigorous sanitisation and social distancing measures during your visit, so please allow more time for your appointment than usual. Our optician will advise you on how long you should expect to stay in practice, depending on the nature of your visit.
  • As we are operating on a system that limits the number of appointments per day and appointments will be longer than normal, we kindly request that you please arrive on time for your appointment. If you are driving, please allow ample time for parking. Delays will have a knock-on effect on other patient appointments scheduled afterwards on that day.
  • Please do not bring along family members or friends if they are not being seen by us. This will help to maintain safe distance between everyone in practice.
  • Please remember to bring your own pen to sign any forms.
  • Please wear a face mask when entering the practice. You will be provided with PPE if needed.

  • As you enter, we will ask you to use hand sanitiser, which again, will be provided in practice. You will also be advised to use this during your appointment if deemed necessary, and once again after your check-up is complete. Our opticians will follow the same procedure, sanitising their hands before and after every patient appointment, and they will additionally disinfect any equipment that has been used, along with surfaces that have been touched by patients.
  • We aim to see you as soon as you arrive, however, if there is a short wait, please stay in the designated waiting area we have marked out to help with social distancing.
  • If you wear glasses, our staff will sanitise them before checking your prescription and handing them back to you.
  • Protective shields will be in place around the practice to reduce the risk of transmitting infection between staff and patients.
  • Common surfaces, such as door handles and chairs will be regularly sanitised by staff throughout the day.
  • Please note our preferred method of payment is now by contactless or CHIP and PIN.

Eye examinations

  • All staff in the practice will be wearing face masks, including the optician who will carry out your eye examination. The optician will also be wearing additional PPE and will keep these on at all times during your appointment.
  • You will notice that protective cough shields will be in place in the examination room. Rest assured that these will not interfere with your eye examination.
  • We are still carrying out telephone triage calls for anyone who is unable to come in practice for an appointment.

Trying and buying glasses in-practice

  • Our staff will be disinfecting all frames in practice at the beginning and end of each day.
  • Please refrain from touching any frames on display unless accompanied by a member of staff.
  • Any frames you select to try on will also be disinfected first. After you have tried them on, the frames will be disinfected again.

  • Once you have selected and purchased your frames, we will contact you to let you know when your glasses are ready. You can then book in a time to collect them in practice or arrange for delivery to your doorstep.
  • Please be aware that the turnaround time for making up new prescription glasses may be longer than usual.

If you have questions about any of the above guidelines, please do contact us at any of our three practices.

Thank you for your understanding and we look forward to seeing more of you soon,

The Optikal Opticians team.